Support Policy Page

? Customer Support Policy — [Your Store Name]

We’re committed to offering you a seamless and enjoyable shopping experience — from browsing to delivery and beyond. This Support Policy outlines how and when you can reach us, what help we provide, and how we handle your concerns.

? 1. Contact Channels

You can reach our friendly customer support team via:

• Email: care@jamalestore.com

• WhatsApp / Phone: +971 55 194 2867

• Social Media: Instagram / TikTok / Facebook DMs @jamalestore

⏰ 2. Support Hours

Our support team is available:

• Sunday to Thursday: 9:00 AM – 6:00 PM (Gulf Standard Time)

• Friday & UAE Public Holidays: Closed
  Messages received outside these hours will be responded to on the next working day.

?️ 3. Help with Orders

We’re here to assist with:

• Order placement and checkout guidance

• Product information and recommendations

• Order status, tracking, and delivery updates

• Modifying or cancelling orders (if requested before dispatch)

? 4. After-Sales Support

We continue supporting you after delivery by helping with:

• Returns, refunds, and exchanges

• Damaged or incorrect items

• Warranty or product quality issues

• Gift or special request support

See our Return & Refund Policy for more information.

? 5. Shipping & Delivery Inquiries

If your order is delayed, undelivered, or has tracking issues, contact us and we will coordinate with our logistics partners to resolve it promptly.

⚖️ 6. Your Rights as a Customer

As a UAE-based customer, you are protected under Federal Law No. 15 of 2020 on Consumer Protection. We are committed to fair practices, transparency, and resolving all concerns in line with UAE consumer rights.

?️ 7. Feedback & Complaints

We value your feedback. If you’re not satisfied with your experience:

• Email your concern to [support@yourstore.com]

• We aim to respond within 24–48 hours

• If unresolved, we will escalate the issue to management and follow up within 3 working days

❤️ 8. Our Promise

Your satisfaction is our priority. Whether you need help choosing the perfect piece, tracking a delivery, or handling a return — we’re just a message away.